Privacy Policy

This Privacy Policy describes how Royal Reels Casino (“we”, “us”, “our”) collects, uses, stores, and protects the personal information of users who access our website and services. We are committed to handling your data with transparency and care.

By registering an account or using our services, you acknowledge that you have read and understood this policy.

What Information We Collect

We collect personal information in two ways: directly from you when you register or interact with the site, and automatically through your use of the platform.

Information you provide directly:

• Full name and date of birth
• Email address and phone number
• Residential address
• Government-issued identification documents (for KYC/AML verification)
• Payment information — bank account details, card numbers, or cryptocurrency wallet addresses as applicable
• Correspondence you send to our support team

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, session duration, and in-game activity
• Cookies and similar tracking data (see our Cookie Policy for full details)

Why We Collect Your Information

We use your personal data for the following purposes:

Account management — to create and maintain your player account, verify your identity, and process login sessions securely.

Payment processing — to handle deposits, withdrawals, and refunds, and to comply with anti-money laundering (AML) obligations that apply to licensed gambling operators.

Identity verification (KYC) — we are required to verify the identity of all players before processing withdrawals. This involves confirming your name, age, and address using the documents you provide.

Fraud prevention and security — to detect unusual account activity, prevent unauthorised access, and protect both your funds and the integrity of the platform.

Customer support — to respond to your queries, complaints, and account requests accurately and in a timely manner.

Marketing communications — if you have opted in, we may send you promotional emails about bonuses, new games, and platform updates. You can withdraw consent at any time by using the unsubscribe link in any email or by contacting support.

Legal and regulatory compliance — to meet our obligations under the licensing terms of the PAGCOR regulatory framework and applicable international standards.

How We Store and Protect Your Data

Your personal data is stored on secure servers protected by 128-bit SSL encryption. Access to personal records is restricted to authorised personnel only, and all staff with access to player data are bound by confidentiality obligations.

We retain personal information for as long as your account remains active and for a period of up to five years after account closure, as required for AML compliance purposes. After this retention period, data is securely deleted or anonymised.

Payment card details are never stored directly on our servers — card transactions are processed by PCI-DSS-compliant third-party payment processors.

Sharing Your Information

We do not sell your personal information to third parties. We share data only in the following circumstances:

• Payment processors — to complete deposits and withdrawals securely
• Identity verification providers — to conduct KYC checks
• Game software providers — limited session data to enable game play
• Regulatory authorities — where disclosure is required by our licence conditions or by law
• Fraud prevention agencies — to investigate suspected fraudulent activity

All third parties who receive your data are required to process it in accordance with applicable data protection standards.

Your Rights

As a user of our platform, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your data, subject to our legal retention obligations
• Withdraw consent to marketing communications at any time
• Lodge a complaint with the relevant data protection authority in your jurisdiction

To exercise any of these rights, contact our support team via live chat or email. We will respond to verified requests within 30 days.

Children and Minors

Our services are strictly for users aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that a user under 18 has registered an account, the account will be closed immediately and any funds returned. If you believe a minor has accessed our services, contact support immediately.

Changes to This Policy

We may revise this Privacy Policy periodically to reflect changes in our practices or regulatory requirements. The “last updated” date at the top of this page indicates when the most recent revision was made. We recommend checking this page occasionally. Continued use of the site after any update constitutes acceptance of the revised terms.

Contact

For any privacy-related questions or to submit a data request, contact our support team via the live chat or email address listed on the Contact page.